As you know, we are in the midst of a Pandemic caused by the COVID-19 virus. As a health care facility, we have an obligation to serve our patients while at the same time do our best to limit the spread of this highly contagious disease. We have already instituted internal policies to limit patient and staff exposure to COVID-19:
- Increasing our already rigorous cleaning and sanitization protocols.
- Additional hands-free sanitization stations throughout our practice.
- Closely monitoring the health and well-being of our staff and providers.
- Working with the Centers for Disease Control, the World Health Organization and other government officials (NYS DOH) to follow recommended guidelines.
- Continuously monitoring the situation and implementing additional measures as needed.
In addition, to limit potential exposure and transmission of this virus:
- We are encouraging rescheduling of “well visits” for patients. We will refill any prescriptions patients require due to an appointment being rescheduled. We will also continue to provide telephone triage where possible.
- As the virus has been shown to be significantly more lethal in the elderly population, we will reschedule all appointments for patient’s age 65 and older. Exceptions to this would be post-operative patient’s or those with a serious ENT condition that would be made significantly worse if not seen.
- The Albany ENT & Allergy Urgent Care is closed until further notice.
- Limit accompanying family or friends to your office appointment or procedure.
The virus can spread from person to person. Symptoms include fever, cough, and shortness of breath.
To reduce your risk of any infection, we recommend the same precautions as those for avoiding the common cold and flu:
- Wash your hands often with soap and warm water for at least 20 seconds.
- Avoid touching your eyes, nose, or mouth with unwashed hands.
- Avoid close contact with people who are sick.
- Physical (social) distancing of 6 feet.
If you recently traveled to China, Iran, Japan, South Korea, NYC or Europe and have a fever and cough or shortness of breath:
- Seek medical care right away. Before you go to a doctor’s office or emergency room, call ahead and tell them about your recent travel and symptoms.
- After you have been seen by a medical provider, stay home and avoid contact with others until you are well.
- Avoid travel on public transportation (such as bus, train, subway, metro, or airplane).
- Cover your mouth and nose with a tissue or your sleeve (not your hands) when coughing or sneezing.
- Wash hands often with soap and warm water for at least 20 seconds. Use an alcohol-based hand sanitizer if soap and water are not available.
To read more on the CDC website, click here.
Thank you in advance for your understanding!